Los Angeles Airport Facilities and Services [LAX]

Los Angeles Airport Passenger Services

Welcome to International Airport LAX, where passenger satisfaction is a top priority. There is a range of Los Angeles Airport facilities to ensure your journey is smooth and comfortable. Services include a dedicated lost and found department, equipped medical station, the USO Center for military personnel, private nursing rooms for mothers, a pet relief area for furry friends, and even a luxurious Spa for ultimate relaxation.

Lost and found

Lost something at LAX? Here's how to find it. Contact your airline for lost suitcases or items on the plane. Check restaurants and LAX stores too. Lost your passport? Call U.S. Customs at (310) 665-4560.

The LAX Lost and Found office receives items from all over the airport. They're open Monday to Friday, excluding weekends and holidays. Items from the TSA checkpoint take 5 to 10 days to reach the Airport Police.

To inquire with the LAX Lost and Found, click here. Their office is at 5600 W. Century Blvd., Los Angeles, CA 90045.

Medical station

Passengers and visitors at the Los Angeles International Airport can use the convenient medical services at the First Aid Station. The First Aid Station is located in the Tom Bradley International Terminal (Terminal B) on the Upper/Departures Level and operates from Monday to Thursday between 10 am and 8 pm.

In cases where the First Aid Station is unstaffed, immediate access to medical assistance is ensured with two phones available outside the station. These services, part of the comprehensive LAX Airport Assistance program, are designed to handle emergencies and provide initial medical support to individuals in need.

The airport has positioned Automated External Defibrillators (AEDs) throughout the terminals to assist individuals experiencing sudden cardiac arrest. These AED units are located beyond passenger screening stations and on bicycle patrol units. All Airport Police officers have received comprehensive training on using these life-saving devices and can promptly respond to emergencies.

In situations of a more serious nature, such as severe injuries or medical emergencies, individuals can summon paramedic ambulance. They can do this by contacting any airline employee or calling the LAX Police at (310) 646-7911.

LAX USO Center

The Bob Hope USO at LAX is located at 201 World Way, Los Angeles, CA 90045, at the base of the iconic Theme Building. You can reach them at 310-645-3716. The USO center welcomes Active Duty Military, Guards, Reserves, and their dependents. They need a valid military ID and current boarding pass during their operating hours. They are open from 9 am to 5 pm on Saturdays, Sundays, Mondays, and Tuesdays, and from 9 am to 10 pm on Wednesdays, Thursdays, and Fridays.

Military Retirees and their dependents can visit on a space-available basis between 9 am and 5 pm, Monday through Friday. Access to the USO is currently altered due to airport construction at LAX. From the Arrivals level, head towards the loading dock between Parking Structure 2A and Parking Structure 6, across from the Air Traffic Control Tower. The USO is located on the ground floor of the Theme Building, and a volunteer will be there to greet you at the back doors accessible via a ramp.

For any inquiries, please call (310) 645-3716, and a volunteer will assist you.

source: https://www.flylax.com/lax-us-military-uso-services

Wi-fi

LAX Airport offers unlimited free Wi-Fi in all public areas of its terminals. It allows passengers to stay connected while traveling. To connect, follow these four steps:

1. Set your wireless network to "_LAX Free WiFi"
2. Launch a web browser, select "Free Unlimited Wi-Fi"
3. Watch a 30-second ad or video
4. This grants you unlimited LAX Wi-Fi access for a 45-minute session

If you need faster speeds and extended coverage, you have two options. The Boingo monthly subscription provides 24 hours of Wi-Fi on up to four devices worldwide. Or, you can subscribe to Boingo for unlimited access to over one million global hotspots. The initial month costs $4.98, followed by $14.99/month.

For any Wi-Fi inquiries, contact the helpdesk at +1-800-880-4117. Stay connected with LAX Wi-Fi access.

Nursing rooms

As part of their LAX Airport services, there are convenient nursing rooms for breastfeeding mothers. Equipped with comfortable seating, changing tables, and privacy screens, these rooms ensure a peaceful and supportive environment.

Nursing rooms can be found at various terminals:

• Terminal 1 (Gate 13)
• Terminal 2 (between Gates 21B & 23A)
• Terminal 3 (Gate 33)
• Terminal 4 (Sunglass Hut)
• Terminal 5 (across from the Food Court)
• Terminal 6 (Gate 64B)
• Terminal 7/8 (Ashland Hill)
• Terminal B (across from the Vanilla Bake Shop near Gate 150)

At Bradley West Gate, nursing rooms are located across from Gate 221 and by LA Confidential.

LAX Airport services focus on the comfort and well-being of nursing mothers, ensuring a pleasant travel experience for them and their infants.

Pet relief area at LAX

If you're traveling with a furry friend, rest assured knowing that you can spot the LAX pet relief areas. They are located both before and after the security checkpoints. The nearest pet relief stations to LAX Terminal T1 include a pre-security area located outside between Airline Terminals T1 and T2, near the baggage claim on Level 1. Additionally, you can find a post-security LAX pet relief area near Gate 13 on Level 3, behind California Pizza Kitchen. These designated areas ensure that your pet's needs are taken care of while you navigate through the airport. For more information and a detailed map, visit the interactive map.

source: https://www.flylax.com/

Pets Unstressing Passengers program

The Los Angeles International Airport understands that the process of traveling can often be stressful. LAX services can ease these concerns and enhance the customer experience. One of them is the Pets Unstressing Passengers (PUP) program. This innovative service allows passengers to interact with friendly and trained therapy dogs.

These dogs are registered with Therapy Dogs Inc., ensuring their suitability for providing emotional support. Passengers are encouraged to visit, hug, kiss, and even take pictures with the PUPs during their time at the airport.

The presence of these lovable canines has been proven to have a positive impact on passenger well-being. Whether you are feeling overwhelmed or in need of some furry companionship, the PUPs program is there to make your journey a little bit brighter.

For further information about the Pets Unstressing Passengers program at LAX, please reach out to Heidi Huebner at 424-646-8471 or via email at [email protected]. Don't miss the chance to experience the joy and comfort that these incredible PUPs bring to travelers passing through LAX.

Volunteer Information Professionals

Volunteer Information Professionals (VIPs) at Los Angeles International Airport are easily spotted in bright red jackets. Located in information booths at each terminal's Lower/Arrivals areas, they assist passengers from 7 am to 10 pm on weekdays and 9 am to 9 pm on weekends. VIPs offer directions to airport and community facilities, transportation and accommodation information, and other airport-related guidance. To learn more or volunteer, contact [email protected] or (424) 646-VIP1 (8471).

LAX police station

The LAX Airport Police is committed to maintaining the safety and security of passengers, staff, and airport facilities at Los Angeles International Airport. Because their offices are located near the airport, they are available for any inquiries or emergencies. For general information and questions, contact 424-646-6100, while emergency calls should be addressed to 424-646-7911. Non-emergency calls can be made to 310-646-4268. For media questions or recruiting information, call 424-646-5591 or 424-646-5584, respectively. The police station functions according to the different hours of each terminal. Rest assured that the LAX Police Department is committed to providing a safe environment for all travelers.

Spa

Be Relax Spa

Located at Terminal 1 - Departures gate 12 in the LA Airport, Be Relax Spa invites you to experience the French way of well-being. Open from 6:15 am to 9:45 pm (hours may vary), this spa offers a range of services to help you relax and rejuvenate. From massages to nail care, facials, and waxing, you can choose treatments lasting from 15 to 60 minutes, catering to your specific needs and schedule. This LAX Spa also sells a variety of massagers, pillows, and sleep masks for your comfort and convenience. For more information, you can contact them at 310.502.2078.

XpresSpa

If you're in Terminal B (TBIT - South Concourse) or Terminal 5 in the LA Airport, you can find XpresSpa, a full-service spa aimed at leaving stress and jet lag behind. Unfortunately, please note that the spa in both terminals is temporarily closed. When operational, XpresSpa offers the ultimate session of relaxation, providing soothing massages and facials. You can also pamper your fingers and toes with a manicure or pedicure. To make the most of your visit, this LAX spa offers an exclusive line of beauty products for rejuvenation on the go.

Los Angeles Airport Art

LAX Art Program enhances the travel experience by presenting diverse art experiences. It showcases local and regional artists through temporary exhibitions, permanent installations, and cultural performances. Collaborating with the City of Los Angeles' Department of Cultural Affairs, LAX Art offers up to 20 exhibitions annually. These exhibitions are situated in departure and arrival areas. LAX Art creates vibrant public spaces that reflect and celebrate the region's creative caliber. The program enriches the airport experience, contributing to the cultural fabric of Los Angeles.

Other facilities and services

At LAX, you'll find a range of facilities and services to enhance your travel experience. Here are some of the LAX services available:

• Restaurants: LAX boasts a diverse selection of restaurants, cafes, and eateries. From quick bites to sit-down meals, you can savor delicious fare before or after your flight.
• Shopping Stores: Indulge in retail therapy at LAX's shopping outlets. Explore a variety of stores offering fashion, accessories, electronics, souvenirs, and more. Find the perfect gift or treat yourself to something special.
• Currency Exchange: Convenient currency exchange services are available at LAX. Exchange your money at designated booths to ensure you have the local currency for your destination.
• ATMs: Easily access cash with ATMs strategically located throughout the airport terminals. Stay prepared for any unforeseen expenses or simply have some extra spending money.
• Parking: LAX provides ample parking options for travelers. Choose from short-term or long-term parking facilities, with both covered and open-air options available.
• Taxis: Need a ride? Taxis are available at LAX to transport you to your desired destination. Enjoy a hassle-free journey with professional drivers familiar with the area.
• Car Rental: For those seeking flexibility and convenience, car rental services are accessible at LAX. Rent a vehicle suited to your needs and explore your destination at your own pace.
• Lounges: Relax and unwind in the comfort of airport lounges. These exclusive spaces offer amenities such as comfortable seating, complimentary refreshments, Wi-Fi access, and more.
• Shuttles: Complimentary shuttles operate within the airport premises, transporting passengers between terminals and parking areas.

Additionally, LAX provides several other helpful services, including:

• Mobile Charging
• Information Desk
• Luggage Carts
• Shoe Shine Service
• Hotels
• Observation Deck
• Coats and Blankets
• Assistance for Disabled (ADA Program)
• Cell Phone Rentals
• Fax and Photocopy
• U.S. Postal Service

All these airport services in Los Angeles ensure that your journey is smooth and comfortable with its comprehensive range of facilities and services.

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Flights at LAX Airport

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Flights at LAX Airport

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Transportation at LAX Airport

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Taxi at LAX Airport

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Shopping at LAX Airport

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In-terminal transport at LAX Airport

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Security at LAX Airport

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Check-in at LAX Airport

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